How to Sucessfully Implement Change

imageMost managers, when contemplating changes I thin the organization spend most of their time and energy on strategy. They develop detailed implementation plans. Then they are surprised when the plan fails. They try to determine where the strategy failed.

The major reason for failure is the one thing they spent time developing, strategy. If we do a root cause analysis, it becomes evident the reason the change initiative failed is because we didn’t take the people who will actually implement the changes into account. Have they bought into our vision? What is their level of buy in? Will they make the effort to successfully implement their part of the initiative?

Most people fall into one of three categories. It is important to understand where they fall and most importantly, how to manage them.

Disciple. These are the people who have fully bought in. They are committed to the change and will do everything they can to ensure successful implementation. Because of their positive can do attitude, We tend to favour them by reaching out and supporting them.

Fence Sitter. These individuals attitude range from mildly enthusiastic to indifferent. They haven’t made up their minds yet. They are concerned about the impact on their part of the organization. They have an impact on successful overall implementation. They can speed it up or slow it down. They look to their managers who have influence on their attitude and willingness to buy in. Because of their attitude, we tend not to pay proper attention to their concerns. This will pull them towards the more negative side of the spectrum.

Negative Sceptics. Theses are the people who just don’t care. They will resist doing anything. They engage in very negative behaviour. They refuse to cooperate. They infect their departments with these same negative attitudes. We ask ourselves: Why? The answer is simple. They do it because it works. We make all the excuses for their behaviours and attitudes. We fool ourselves that they are needed. We allow the behaviour to continue.

What’s the real reason? The answer is simple. We are refusing to do our job and hold them accountable. The problem is not them, it’s us.

The most unpleasant part of a managers’ job is holding people accountable. The most important part of a managers’ s job is to hold people accountable.

In a subsequent article we’ll outline a simple five step process to help you.


What Others Have Said…

Michael developed a LEAN program for our hospital. This involved training both managers and front line staff in LEAN and its application in every department. Two LEAN projects were conducted in an effort to reduce inventory. There was a reduction of $135,000 in pharmacy inventory and $200,000 reduction in OR inventory."
Richard E. D’Alberto, FACHE
President & Chief Executive Officer
Laurens County Hospital

"Michael is a great speaker. He is inspirational and knows his trade."
Lynn Yarbrough

"Great quality- appreciate his openness to field question on the spot"
Rita Jones
CEO, Dundy County Hospital

"Michael is an outstanding, knowledgable speaker, keeps the flow going an involve the audience well."
Stephen Stewart
CEO, Artesian Valley Health System

"I like the process in implementation"
Brad Langdorf
VP Clinical Services, Community Hospital

“Michael is an excellent speaker. Content is exciting and educational.”
Mollie Heisel
Human Resource Coordinator
Brown County Regional Health Care
“Very good; usable; informative; real; encouraging”
Valerie Gigolyk
Loewen Windows

“Without your personality, coaching and spirit, we wouldn’t have made it so far.”
Ann Corrigan, RN
VP of Patient Services
Henry County Health Center

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Pat Hales , Director of Quality and Educational Services Misericordia Health Center

“Excellent speaker- funny yet seriously important to improve our daily lives.”
Rebecca Ricartti, HR Director
Pacific Alliance Medical Center

“Michael is fantastic. Keeps the learning Entertaining and interesting.”
Stephen Stewart CEO
Artesian Valley Health System

“Great. Enjoyed the session.”
Curtis Hawkinson CEO
Community Memorial Healthcare

“Very clear and concise presentation. Always includes stories that make you think.”
Heather Greenwood, Med Tech
CHI St. Alexius Health

“Michael is a great presenter and presented he content in a manner that made it interesting and useful.”
Lynne Yarbrough, OR Director
Johnson Regional Medical Center

“Knowledgeable and energetic.”
Valerie Hangman, QI Coordinator
Providence Medical Center

I was impressed by the content and the clarity of the speaker.”
Jennifer Russell
Government of Manitoba

“Excellent quality, excellent information & keeps his agenda enthusiastic and timely.”
Terri Davis, RN
Providence Medical Center

“Dynamic speaker who leads the group to discover the answers for themselves.”
Jeff Dolan
Canada Cases Ltd.

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Glen W. Buckler
Two Small Men with Big Hearts

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Lois French

Investors Group

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Rob Vineberg
Regional Director General
Citizenship & Immigration Canada

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Rebecca Ricartti,
HR Director
Pacific Alliance Medical Center

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Daiva Griese
One Legacy

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Case Manager, New Directions

“Fantastic speaker. Great for any industry.”
Ron Farmer
Personal Banker, CIBC

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