Metamorphosis II


Let’s look at the restaurant from a LEAN perspective. What is the purpose of the business? Note we did not se the word restaurant. That immediately conjures up images in our minds. W want to be far more open minded. The business was cast up to provide quality, tasty food for its customers.

Let’s look at the various aspects of the business to determine their value to the business.
First the kitchen operation. In LEAN terms this is where the value is added for the customers. They are paying for tasty, quality food. The kitchen does this superbly. We, as business owners, need to is the extensive menu providing value to the business? Are we stocking supplies that have a slow turnover and risk spoilage resulting in additional waste? Do we need to focus on a few items that we do exceptionally well and are in constant demand, add a few exotic items from time to time and scrap the rest? This can be a very difficult decision especially for a talented and dedicated chef.

Secondly, alcoholic beverage service. The margins on alcohol are large, however, the need to stock a wide variety ties up substantial financial resources. If any particular brand turns over slowly, the cost of carrying the inventory can be substantial. Many restaurants offer both a dining room and a bar. The bar will generate revenue independently of the restaurant. Patrons will not come to a restaurant to drink. Since there is no bar at this particular restaurant, all alcohol sales are itch meals. We need to ask if the return is worth the effort and expense.

Thirdly, the dining room itself. We need adequate space, tables chairs all set up n a pleasant decor. This can get very expensive very quickly. Money is made by turning the tables around. If customers want to linger over a second or third coffee, limiting the use of the table by other customers, this will result in decreased revenues because we can’t replace the customer with a new paying one.

What about staffing issues?

What Others Have Said…

Michael developed a LEAN program for our hospital. This involved training both managers and front line staff in LEAN and its application in every department. Two LEAN projects were conducted in an effort to reduce inventory. There was a reduction of $135,000 in pharmacy inventory and $200,000 reduction in OR inventory."
Richard E. D’Alberto, FACHE
President & Chief Executive Officer
Laurens County Hospital

"Michael is a great speaker. He is inspirational and knows his trade."
Lynn Yarbrough

"Great quality- appreciate his openness to field question on the spot"
Rita Jones
CEO, Dundy County Hospital

"Michael is an outstanding, knowledgable speaker, keeps the flow going an involve the audience well."
Stephen Stewart
CEO, Artesian Valley Health System

"I like the process in implementation"
Brad Langdorf
VP Clinical Services, Community Hospital

“Michael is an excellent speaker. Content is exciting and educational.”
Mollie Heisel
Human Resource Coordinator
Brown County Regional Health Care
“Very good; usable; informative; real; encouraging”
Valerie Gigolyk
Loewen Windows

“Without your personality, coaching and spirit, we wouldn’t have made it so far.”
Ann Corrigan, RN
VP of Patient Services
Henry County Health Center

“We are utilizing the information on a regular basis. It has been exciting to see this growth.”
Pat Hales , Director of Quality and Educational Services Misericordia Health Center

“Excellent speaker- funny yet seriously important to improve our daily lives.”
Rebecca Ricartti, HR Director
Pacific Alliance Medical Center

“Michael is fantastic. Keeps the learning Entertaining and interesting.”
Stephen Stewart CEO
Artesian Valley Health System

“Great. Enjoyed the session.”
Curtis Hawkinson CEO
Community Memorial Healthcare

“Very clear and concise presentation. Always includes stories that make you think.”
Heather Greenwood, Med Tech
CHI St. Alexius Health

“Michael is a great presenter and presented he content in a manner that made it interesting and useful.”
Lynne Yarbrough, OR Director
Johnson Regional Medical Center

“Knowledgeable and energetic.”
Valerie Hangman, QI Coordinator
Providence Medical Center

I was impressed by the content and the clarity of the speaker.”
Jennifer Russell
Government of Manitoba

“Excellent quality, excellent information & keeps his agenda enthusiastic and timely.”
Terri Davis, RN
Providence Medical Center

“Dynamic speaker who leads the group to discover the answers for themselves.”
Jeff Dolan
Canada Cases Ltd.

“Mike is inspirational. A Great Motivator.”
Glen W. Buckler
Two Small Men with Big Hearts

“You have to see Michael Bayer’s presentation.”
Lois French

Investors Group

“Excellent speaker with an important message”
Rob Vineberg
Regional Director General
Citizenship & Immigration Canada

“Excellent speaker- funny yet seriously important to improve our daily lives.”
Rebecca Ricartti,
HR Director
Pacific Alliance Medical Center

“Fantastic! My cheeks hurt from laughing so much, yet I also gained so much knowledge too! Thanks!”
Daiva Griese
One Legacy

“Excellent, worthwhile. It was as good as it gets.”
Stephanie Bloodworth
Case Manager, New Directions

“Fantastic speaker. Great for any industry.”
Ron Farmer
Personal Banker, CIBC

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