Metamorphosis IV: The LEAN Ideal State

imageHow can a restaurant survive the issues we have identified and still fulfill its mission of providing quality tasty food for it’s customers? An analysis based on LEAN principles leads to the answer.

LEAN looks at present of an organization and then looks forward to a future idea state.

Let’s look at the factors that are dragging the business down, starting with the most important and determine what the future idea state should be.
1. Staffing. The was identified as the single most critical problem the restaurant was experiencing namely the recruiting, hiring and retention of staff. It resulted in the restaurant being forced to close from time to time because of the difficulty in recruiting staff. The ideal state would be to have no staff except the chef and kitchen staff.
2. Dining room. In order to operate the dining room, staff is necessary to serve customers. Do we need a dining room? In the ideal state, we could serve customers and not have a dining room.
3. Alcoholic drinks. The costs do not justify the expense of stocking and serving drinks. In the ideal state we could eliminate this service.
4. Menu. The more extensive the menu, the smaller the margins because of the cost of supplies. In the ideal state, the menu would have proven favourites, with a limited number of specials to gauge customer demand
5. Prices would be set so that the total cost to the customer, including taxes would be an even dollar amount, simplifying money handling and accounting i.e. Wiener Schnitzel  dinner $8.85 plus $1.15 tax= $10.00. Handling credit card and debit transactions are time consuming and require an Internet connection. Internet connections in the community are expensive. In the ideal state, the business would be a cash business. This would also greatly simplify the accounting process.

We have described the ideal state of the business in LEAN terms. What would the real world restaurant look like and how could it operate?

What Others Have Said…

Michael developed a LEAN program for our hospital. This involved training both managers and front line staff in LEAN and its application in every department. Two LEAN projects were conducted in an effort to reduce inventory. There was a reduction of $135,000 in pharmacy inventory and $200,000 reduction in OR inventory."
Richard E. D’Alberto, FACHE
President & Chief Executive Officer
Laurens County Hospital

"Michael is a great speaker. He is inspirational and knows his trade."
Lynn Yarbrough

"Great quality- appreciate his openness to field question on the spot"
Rita Jones
CEO, Dundy County Hospital

"Michael is an outstanding, knowledgable speaker, keeps the flow going an involve the audience well."
Stephen Stewart
CEO, Artesian Valley Health System

"I like the process in implementation"
Brad Langdorf
VP Clinical Services, Community Hospital

“Michael is an excellent speaker. Content is exciting and educational.”
Mollie Heisel
Human Resource Coordinator
Brown County Regional Health Care
“Very good; usable; informative; real; encouraging”
Valerie Gigolyk
Loewen Windows

“Without your personality, coaching and spirit, we wouldn’t have made it so far.”
Ann Corrigan, RN
VP of Patient Services
Henry County Health Center

“We are utilizing the information on a regular basis. It has been exciting to see this growth.”
Pat Hales , Director of Quality and Educational Services Misericordia Health Center

“Excellent speaker- funny yet seriously important to improve our daily lives.”
Rebecca Ricartti, HR Director
Pacific Alliance Medical Center

“Michael is fantastic. Keeps the learning Entertaining and interesting.”
Stephen Stewart CEO
Artesian Valley Health System

“Great. Enjoyed the session.”
Curtis Hawkinson CEO
Community Memorial Healthcare

“Very clear and concise presentation. Always includes stories that make you think.”
Heather Greenwood, Med Tech
CHI St. Alexius Health

“Michael is a great presenter and presented he content in a manner that made it interesting and useful.”
Lynne Yarbrough, OR Director
Johnson Regional Medical Center

“Knowledgeable and energetic.”
Valerie Hangman, QI Coordinator
Providence Medical Center

I was impressed by the content and the clarity of the speaker.”
Jennifer Russell
Government of Manitoba

“Excellent quality, excellent information & keeps his agenda enthusiastic and timely.”
Terri Davis, RN
Providence Medical Center

“Dynamic speaker who leads the group to discover the answers for themselves.”
Jeff Dolan
Canada Cases Ltd.

“Mike is inspirational. A Great Motivator.”
Glen W. Buckler
Two Small Men with Big Hearts

“You have to see Michael Bayer’s presentation.”
Lois French

Investors Group

“Excellent speaker with an important message”
Rob Vineberg
Regional Director General
Citizenship & Immigration Canada

“Excellent speaker- funny yet seriously important to improve our daily lives.”
Rebecca Ricartti,
HR Director
Pacific Alliance Medical Center

“Fantastic! My cheeks hurt from laughing so much, yet I also gained so much knowledge too! Thanks!”
Daiva Griese
One Legacy

“Excellent, worthwhile. It was as good as it gets.”
Stephanie Bloodworth
Case Manager, New Directions

“Fantastic speaker. Great for any industry.”
Ron Farmer
Personal Banker, CIBC

Subscribe to Our Newsletter

Subscribe to our mailing list

* indicates required