I have worked in many organizations implementing LEAN. Invariably the first perception of staff and some managers is that LEAN is extra work, adding to an already too busy a day. Organizations need to be positioned to accept and embrace a culture change from the old way of doing things to a new and better way focused on serving the customer better. LEAN looks for ways to streamline and simplify processes eliminating wasted time and effort.

I was dining at my favourite restaurant recently when it struck me that the application of LEAN process was exactly what the chef and owner had done. The restaurant is located in a small community 120 KM from Winnipeg, in a small village on a highway that’s a main entry into a provincial park.

He was operating a very busy restaurant. Imagine the complexity of that operation. First he needed a building, with a pleasant dining area for his customers. He needed a kitchen area with a lot of prep space. He needed to store food supplies. He needed a place to wash and store not only the cooking utensils but also such supplies as plates, cutlery, cups, saucers, glasses napkins and all the sundry supplies needed to operate a restaurant. He needed a counter for his cash register and a wine cellar for his wines and alcoholic beverages. The operation of the restaurant was a complex coordination of numerous tasks and people all centred around he chef.

The restaurant was a huge success. Great food, great prices great atmosphere. The problem from my perspective was they weren’t open enough. I can understand shutting down in the winter when traffic to the park drops dramatically, but not in the summer months. We would call to see of they were open, only to get a recording that they were closed.

Two years ago my wife bumped into the chef while shopping at the local grocery store. She asked him if they would be open in the summer. He told her he didn’t know. His biggest problem was that he needed eleven staff to keep the restaurant running and he couldn’t hire enough staff.

What was he to do?

What Others Have Said…

Michael developed a LEAN program for our hospital. This involved training both managers and front line staff in LEAN and its application in every department. Two LEAN projects were conducted in an effort to reduce inventory. There was a reduction of $135,000 in pharmacy inventory and $200,000 reduction in OR inventory."
Richard E. D’Alberto, FACHE
President & Chief Executive Officer
Laurens County Hospital

"Michael is a great speaker. He is inspirational and knows his trade."
Lynn Yarbrough

"Great quality- appreciate his openness to field question on the spot"
Rita Jones
CEO, Dundy County Hospital

"Michael is an outstanding, knowledgable speaker, keeps the flow going an involve the audience well."
Stephen Stewart
CEO, Artesian Valley Health System

"I like the process in implementation"
Brad Langdorf
VP Clinical Services, Community Hospital

“Michael is an excellent speaker. Content is exciting and educational.”
Mollie Heisel
Human Resource Coordinator
Brown County Regional Health Care
“Very good; usable; informative; real; encouraging”
Valerie Gigolyk
Loewen Windows

“Without your personality, coaching and spirit, we wouldn’t have made it so far.”
Ann Corrigan, RN
VP of Patient Services
Henry County Health Center

“We are utilizing the information on a regular basis. It has been exciting to see this growth.”
Pat Hales , Director of Quality and Educational Services Misericordia Health Center

“Excellent speaker- funny yet seriously important to improve our daily lives.”
Rebecca Ricartti, HR Director
Pacific Alliance Medical Center

“Michael is fantastic. Keeps the learning Entertaining and interesting.”
Stephen Stewart CEO
Artesian Valley Health System

“Great. Enjoyed the session.”
Curtis Hawkinson CEO
Community Memorial Healthcare

“Very clear and concise presentation. Always includes stories that make you think.”
Heather Greenwood, Med Tech
CHI St. Alexius Health

“Michael is a great presenter and presented he content in a manner that made it interesting and useful.”
Lynne Yarbrough, OR Director
Johnson Regional Medical Center

“Knowledgeable and energetic.”
Valerie Hangman, QI Coordinator
Providence Medical Center

I was impressed by the content and the clarity of the speaker.”
Jennifer Russell
Government of Manitoba

“Excellent quality, excellent information & keeps his agenda enthusiastic and timely.”
Terri Davis, RN
Providence Medical Center

“Dynamic speaker who leads the group to discover the answers for themselves.”
Jeff Dolan
Canada Cases Ltd.

“Mike is inspirational. A Great Motivator.”
Glen W. Buckler
Two Small Men with Big Hearts

“You have to see Michael Bayer’s presentation.”
Lois French

Investors Group

“Excellent speaker with an important message”
Rob Vineberg
Regional Director General
Citizenship & Immigration Canada

“Excellent speaker- funny yet seriously important to improve our daily lives.”
Rebecca Ricartti,
HR Director
Pacific Alliance Medical Center

“Fantastic! My cheeks hurt from laughing so much, yet I also gained so much knowledge too! Thanks!”
Daiva Griese
One Legacy

“Excellent, worthwhile. It was as good as it gets.”
Stephanie Bloodworth
Case Manager, New Directions

“Fantastic speaker. Great for any industry.”
Ron Farmer
Personal Banker, CIBC

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