Hoshin Kanri 3: Hoshin Action Plan

imageThis step in the Hoshin Kanri process drives core objectives down to the departmental level. It is a simple plan for achieving our goals as they relate to the core objectives. It should be completed by the department manager wth their staff.

This is a critical step in the process. No one likes to have goals imposed upon them. People are not reluctant to change. People are reluctant to being changed. When they understand try why of change and the potential consequences of not changing, the reluctance of being changed decreases. People want to part of the process.people want to have a say in what happens. When they become part of the planning process, when they are engaged in the process and feel that they have an impact on what’s happening, the goals are no longer departmental goals but become their goals. The resistance to being changed is eliminated. They start doing what needs to be done to achieve the goals. The more we engage our people, the easier it becomes to reach our goals.

  • The action plan has several fields that need to be completed.
  • Hoshin objective. This is taken from the X matrix strategic goals section.
  • Department
  • Management owner. Who is accountable for this plan?
  • Situation Summary. What is the present state state? What key performance indicator (KPI) are we using to track this objective?
  • Core Objectives. What are our short and long term goals? Achieving these goals will be the measure of success of the implementation strategies e develop.
  • Implementation strategy. What specific strategy or strategies will we implement to reach our goals?
  • Targets and Milestones. A key in achieving goals over time is to break them down into smaller more manageable interim goals tied to specific dates. This simplifies the process. Departments have the opportunity to review goals on a regular basis, celebrate success when goals are achieved and an opportunity to make any necessary changes to their implementation strategies if they are falling short of their goals. The process starts by breaking down the target into monthly goals and recording each monthly goal in the appropriate month. In the row immediately below the target is the actual goal. This allows us to compare target to actual and display it visually.

We recommend displaying the Hoshin Action Plan on the departmental gemba board. The KPI should be tracked separately on the gemba board nod be part of the daily gemba walk.

What Others Have Said…

Michael developed a LEAN program for our hospital. This involved training both managers and front line staff in LEAN and its application in every department. Two LEAN projects were conducted in an effort to reduce inventory. There was a reduction of $135,000 in pharmacy inventory and $200,000 reduction in OR inventory."
Richard E. D’Alberto, FACHE
President & Chief Executive Officer
Laurens County Hospital

"Michael is a great speaker. He is inspirational and knows his trade."
Lynn Yarbrough

"Great quality- appreciate his openness to field question on the spot"
Rita Jones
CEO, Dundy County Hospital

"Michael is an outstanding, knowledgable speaker, keeps the flow going an involve the audience well."
Stephen Stewart
CEO, Artesian Valley Health System

"I like the process in implementation"
Brad Langdorf
VP Clinical Services, Community Hospital

“Michael is an excellent speaker. Content is exciting and educational.”
Mollie Heisel
Human Resource Coordinator
Brown County Regional Health Care
“Very good; usable; informative; real; encouraging”
Valerie Gigolyk
Loewen Windows

“Without your personality, coaching and spirit, we wouldn’t have made it so far.”
Ann Corrigan, RN
VP of Patient Services
Henry County Health Center

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Pat Hales , Director of Quality and Educational Services Misericordia Health Center

“Excellent speaker- funny yet seriously important to improve our daily lives.”
Rebecca Ricartti, HR Director
Pacific Alliance Medical Center

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Stephen Stewart CEO
Artesian Valley Health System

“Great. Enjoyed the session.”
Curtis Hawkinson CEO
Community Memorial Healthcare

“Very clear and concise presentation. Always includes stories that make you think.”
Heather Greenwood, Med Tech
CHI St. Alexius Health

“Michael is a great presenter and presented he content in a manner that made it interesting and useful.”
Lynne Yarbrough, OR Director
Johnson Regional Medical Center

“Knowledgeable and energetic.”
Valerie Hangman, QI Coordinator
Providence Medical Center

I was impressed by the content and the clarity of the speaker.”
Jennifer Russell
Government of Manitoba

“Excellent quality, excellent information & keeps his agenda enthusiastic and timely.”
Terri Davis, RN
Providence Medical Center

“Dynamic speaker who leads the group to discover the answers for themselves.”
Jeff Dolan
Canada Cases Ltd.

“Mike is inspirational. A Great Motivator.”
Glen W. Buckler
Two Small Men with Big Hearts

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Lois French

Investors Group

“Excellent speaker with an important message”
Rob Vineberg
Regional Director General
Citizenship & Immigration Canada

“Excellent speaker- funny yet seriously important to improve our daily lives.”
Rebecca Ricartti,
HR Director
Pacific Alliance Medical Center

“Fantastic! My cheeks hurt from laughing so much, yet I also gained so much knowledge too! Thanks!”
Daiva Griese
One Legacy

“Excellent, worthwhile. It was as good as it gets.”
Stephanie Bloodworth
Case Manager, New Directions

“Fantastic speaker. Great for any industry.”
Ron Farmer
Personal Banker, CIBC

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