Hoshin Kanri 3: Core Objectives

Hoshin Kanri 3: Core Objectives

The X matrix phase of organizational strategic planing is, by its nature, a long drawn out exercise. It establishes a blue print of the link between the core objectives and strategic goals of the organization. The next step in the planning process is the Hoshin Plan Summary. It details the core objectives with a focus […]

LEAN Tools: 5S

LEAN Tools: 5S

The purpose of this process is to improve productivity, improve quality and improve safety. It is used to improve performance of a process. It is not used as a reason to clean up. It is used to improve a process once process design has been completed. Everyone should understand what they are trying to accomplish […]

Service Level Agreements

Service Level Agreements

When we listen to the voice of the customer (VOC), communication is the one thing they value most from us. This is obvious when we look at how we compile customer satisfaction data. The HCAHPS survey is all about communication between the patient and nurses, doctors and staff. There are questions about how well we […]

Root Cause Analysis 3: The Living Par...

Root Cause Analysis 3: The Living Pareto Chart

When starting any performance improvement initiative, the challenge most managers face is where to start. This is a result of constant “fire fighting”. We are constantly handling problems and issues as they come up but we are not tracking them to see if our improvement efforts are effective. Conversely, because we have never tracked issues […]

Problem Solving Models 1: DMAIC

Problem Solving Models 1: DMAIC

Rapid cycle improvement projects or kaizen events are built around the simple DMAIC five-step model. Toll gates are established between each step. The purpose of the toll gate is to give the team an opportunity to review progress before moving on to the next step. Please refer to a previous article for move information on […]

LEAN Leadership

LEAN Leadership

The journey to transform an organization requires strong leadership. When we think of strong leadership we tend to immediately think of the management team and specifically the senior team. While the dedication and drive to become LEAN organization, it is far more encompassing than that specific group. Leadership does not mean administration or management. It […]

Hoshin Kanri 3: The X Matrix

Hoshin Kanri 3: The X Matrix

The first step in creating a LRAN culture starts with developing goals and strategies to reach those goals. The LEAN tool we use to accomplish this is the X matrix. It is sometimes referred to as the bowling chart. Three are three sections n the matrix. Each section drills down lower than the previous section. […]

Hoshin Kanri 2: Setting The Stage

Hoshin Kanri 2: Setting The Stage

Hoshin kanri is a methodology that captures strategic goals and integrates this goals with the organizations daily activities. It involves planning, development of targets, development of action plans to achieve the targets and deployment of both. It is a systems approach to management of an organization and a defined process to improve critical key performance […]

Hoshin Kanri 1: An Introduction to St...

Hoshin Kanri 1: An Introduction to Strategic Planning

There is a tendency in many organizations, when beginning the journey to become a LEAN organization, to look at the tools and start using them. There is no thread that not only holds the organization together but ties all efforts to the strategic goals of the organization. This effort creates a lot of effort but […]

The Gemba Board 4: Key Performance In...

The Gemba Board 4: Key Performance Indicators Tracked on Gemba Boards

A challenge to every department in implementing LEAN daily management is determining the metrics that they will follow on the gemba board. They need to be meaningful and easy to determine without outside surveys. The following is an example of some of metrics used in different hospitals we have worked with:   – Pressure ulcers […]

What Others Have Said…

Michael developed a LEAN program for our hospital. This involved training both managers and front line staff in LEAN and its application in every department. Two LEAN projects were conducted in an effort to reduce inventory. There was a reduction of $135,000 in pharmacy inventory and $200,000 reduction in OR inventory."
Richard E. D’Alberto, FACHE
President & Chief Executive Officer
Laurens County Hospital

"Michael is a great speaker. He is inspirational and knows his trade."
Lynn Yarbrough

"Great quality- appreciate his openness to field question on the spot"
Rita Jones
CEO, Dundy County Hospital

"Michael is an outstanding, knowledgable speaker, keeps the flow going an involve the audience well."
Stephen Stewart
CEO, Artesian Valley Health System

"I like the process in implementation"
Brad Langdorf
VP Clinical Services, Community Hospital

“Michael is an excellent speaker. Content is exciting and educational.”
Mollie Heisel
Human Resource Coordinator
Brown County Regional Health Care
“Very good; usable; informative; real; encouraging”
Valerie Gigolyk
Loewen Windows

“Without your personality, coaching and spirit, we wouldn’t have made it so far.”
Ann Corrigan, RN
VP of Patient Services
Henry County Health Center

“We are utilizing the information on a regular basis. It has been exciting to see this growth.”
Pat Hales , Director of Quality and Educational Services Misericordia Health Center

“Excellent speaker- funny yet seriously important to improve our daily lives.”
Rebecca Ricartti, HR Director
Pacific Alliance Medical Center

“Michael is fantastic. Keeps the learning Entertaining and interesting.”
Stephen Stewart CEO
Artesian Valley Health System

“Great. Enjoyed the session.”
Curtis Hawkinson CEO
Community Memorial Healthcare

“Very clear and concise presentation. Always includes stories that make you think.”
Heather Greenwood, Med Tech
CHI St. Alexius Health

“Michael is a great presenter and presented he content in a manner that made it interesting and useful.”
Lynne Yarbrough, OR Director
Johnson Regional Medical Center

“Knowledgeable and energetic.”
Valerie Hangman, QI Coordinator
Providence Medical Center

I was impressed by the content and the clarity of the speaker.”
Jennifer Russell
Government of Manitoba

“Excellent quality, excellent information & keeps his agenda enthusiastic and timely.”
Terri Davis, RN
Providence Medical Center

“Dynamic speaker who leads the group to discover the answers for themselves.”
Jeff Dolan
Canada Cases Ltd.

“Mike is inspirational. A Great Motivator.”
Glen W. Buckler
Two Small Men with Big Hearts

“You have to see Michael Bayer’s presentation.”
Lois French

Investors Group

“Excellent speaker with an important message”
Rob Vineberg
Regional Director General
Citizenship & Immigration Canada

“Excellent speaker- funny yet seriously important to improve our daily lives.”
Rebecca Ricartti,
HR Director
Pacific Alliance Medical Center

“Fantastic! My cheeks hurt from laughing so much, yet I also gained so much knowledge too! Thanks!”
Daiva Griese
One Legacy

“Excellent, worthwhile. It was as good as it gets.”
Stephanie Bloodworth
Case Manager, New Directions

“Fantastic speaker. Great for any industry.”
Ron Farmer
Personal Banker, CIBC

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