Hoshin Kanri 4: Hoshin Implementation Review

imageMost organizations conduct annual goal setting exercises. They spend an inordinate amount of time and resources developing goals at every level of the organization. Those carefully formulated goals then go into a drawer, never to be seen again. A year later the organization laments on lack of progress and resolutely starts the gal setting exercise all over again.

The key element of the hoshin kanri process, which is the strongest feature of the process,is the Hoshin implementation review. In this review, the owners of the core objectives report on progress and are held accountable for results. The owners are expected to report on key performance indicators (KPI) and whether the KPI were made or missed. Additionally, the owners should report on the root cause or causes that led to the missed KPI and the counter measures taken to correct the root cause.

These review meeting should be held on a scheduled regular basis, quarterly at a minimum. The tone of the meeting should be positive and celebratory where results were met and helpful when owners are struggling with results. Mistakes should be viewed as a learning opportunity. Outside the box thinking should be encouraged. The mantra should be: “We are free to try anything as long as it meets the needs of our customer and is done with respect.”

is critical that the review meetings are well designed and lead. The focus must always be on outcomes and deliverables relating to hoshin objectives and core objectives. There should be a standard reporting tool. Each owner should is expected to report on:

  1. List the KPI.
  2. Target measurement.
  3. Short explanation as to why the goal was missed.

If the goal was missed, the owner should also report on:

  1. The short term countermeasures taken to address the problem.
  2. The determination of the root cause.
  3. The permanent solution implemented to prevent the problem from reoccurring.

If, as part of the regular review, unexpected events or circumstances may come to light that require the plans to change in order to take those events or circumstances into account. Plans can and should be modified if necessary. The changes should be documented and shared with everyone. In this way organizations can ensure their long term success and continued growth.

What Others Have Said…

Michael developed a LEAN program for our hospital. This involved training both managers and front line staff in LEAN and its application in every department. Two LEAN projects were conducted in an effort to reduce inventory. There was a reduction of $135,000 in pharmacy inventory and $200,000 reduction in OR inventory."
Richard E. D’Alberto, FACHE
President & Chief Executive Officer
Laurens County Hospital

"Michael is a great speaker. He is inspirational and knows his trade."
Lynn Yarbrough

"Great quality- appreciate his openness to field question on the spot"
Rita Jones
CEO, Dundy County Hospital

"Michael is an outstanding, knowledgable speaker, keeps the flow going an involve the audience well."
Stephen Stewart
CEO, Artesian Valley Health System

"I like the process in implementation"
Brad Langdorf
VP Clinical Services, Community Hospital

“Michael is an excellent speaker. Content is exciting and educational.”
Mollie Heisel
Human Resource Coordinator
Brown County Regional Health Care
“Very good; usable; informative; real; encouraging”
Valerie Gigolyk
Loewen Windows

“Without your personality, coaching and spirit, we wouldn’t have made it so far.”
Ann Corrigan, RN
VP of Patient Services
Henry County Health Center

“We are utilizing the information on a regular basis. It has been exciting to see this growth.”
Pat Hales , Director of Quality and Educational Services Misericordia Health Center

“Excellent speaker- funny yet seriously important to improve our daily lives.”
Rebecca Ricartti, HR Director
Pacific Alliance Medical Center

“Michael is fantastic. Keeps the learning Entertaining and interesting.”
Stephen Stewart CEO
Artesian Valley Health System

“Great. Enjoyed the session.”
Curtis Hawkinson CEO
Community Memorial Healthcare

“Very clear and concise presentation. Always includes stories that make you think.”
Heather Greenwood, Med Tech
CHI St. Alexius Health

“Michael is a great presenter and presented he content in a manner that made it interesting and useful.”
Lynne Yarbrough, OR Director
Johnson Regional Medical Center

“Knowledgeable and energetic.”
Valerie Hangman, QI Coordinator
Providence Medical Center

I was impressed by the content and the clarity of the speaker.”
Jennifer Russell
Government of Manitoba

“Excellent quality, excellent information & keeps his agenda enthusiastic and timely.”
Terri Davis, RN
Providence Medical Center

“Dynamic speaker who leads the group to discover the answers for themselves.”
Jeff Dolan
Canada Cases Ltd.

“Mike is inspirational. A Great Motivator.”
Glen W. Buckler
Two Small Men with Big Hearts

“You have to see Michael Bayer’s presentation.”
Lois French

Investors Group

“Excellent speaker with an important message”
Rob Vineberg
Regional Director General
Citizenship & Immigration Canada

“Excellent speaker- funny yet seriously important to improve our daily lives.”
Rebecca Ricartti,
HR Director
Pacific Alliance Medical Center

“Fantastic! My cheeks hurt from laughing so much, yet I also gained so much knowledge too! Thanks!”
Daiva Griese
One Legacy

“Excellent, worthwhile. It was as good as it gets.”
Stephanie Bloodworth
Case Manager, New Directions

“Fantastic speaker. Great for any industry.”
Ron Farmer
Personal Banker, CIBC

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