POKA YOKE is the Japanese expression for mistake proofing. The easiest way to explain the concept is by example. At most gas stations, each pump has multiple nozzles, two for gas and one for diesel. The fuel nozzle is color coded to match the gas cap on your vehicle so you automatically select the right […]
In times of rapid and unrelenting change we are held accountable by our managers for our conduct and performance. But who’s holding the managers accountable? A question I’m frequently asked is “How do I hold my manger accountable when they don’t get things done?” Its takes courage to initiate the process and confront your manager […]
Are you looking for ways to increase revenue, decrease costs, increase productivity or increase patient satisfaction at your hospital? LEAN for Healthcare may be your answer. Business keynote speaker Michael Bayer CSP gives a short introduction to a process that will transform your organization.
The US hospital system is faced with financial pressures that will have a profound effect on the abilities of hospitals to provide quality care for their patients. Value based purchasing will have an effect on Medicare and Medicaid reimbursements to hospitals later this year. Reimbursement for Medicare and Medicaid patients will be based on HCAHPS scores that will […]
LEAN is a process improvement model that was developed from the Toyota production system. Although its origins are rooted in manufacturing, the underlying principles of LEAN can be applied very successfully to healthcare. There are two main principles of LEAN. The first, and perhaps the most important, is the voice of the customer. No action […]